GENERAL POLICIES
Although we do not have dog breed or domesticated species restrictions, we are unable to provide service for aggressive or vicious animals.

All dogs & cats must be flea & tick free and current on vaccinations by a licensed veterinarian.

Same day and/or next day service is subject to availability and available for established clients only.  Requests for same day service are subject to a fee of $25 in addition to the fee for the visit(s).

A 'Getting to Know You' visit is required before care of any animal can begin.  Please email us or call us at
404 274 1090 to schedule a visit.

We are unable to provide care for animals whose owners we have not met and interviewed previously.  If (an)other animals with whom we are unfamiliar (is) are in the home during a scheduled visit, please be advised that the animal(s) for whom we are scheduled to care for is (are) the only animal(s) for whom we can accept responsiblity.

Owners are responsible for any and all costs resulting from injury caused by his/her pet(s) to other animals or humans, including FROLIC caregivers, as well as damage(s) to the property of others.  FROLIC is not responsible for these expenses and the owner will be billed accordingly.  FROLIC takes appropriate precautions to protect your pet(s) and property.  Owners understand that we provide care for friendly, well-adjusted animals.

RESERVATIONS
It strongly advised that non-regularly scheduled visits, weekend and holiday care be booked a minimum of two (2) weeks in advance to ensure availability.  

Deposits are required for extended care (more than 5 days) and holiday care.  Please contact us for more information.

HOLIDAYS
FROLIC provides care during the holidays with a confirmed reservation and deposit.  For holiday care, add $11 per visit for the day of the holiday.  We observe the following holidays:

Christmas Day ~ New Year's Eve & Day ~ Thanksgiving
July 4th ~ Memorial Day ~ Labor Day

CANCELLATIONS
Same day cancellations incur a fee based on the total fee for all visits/services scheduled that day.

Regularly scheduled weekday and/or weekend visits require 24 hours notice to avoid a trip charge, based on the total fee for scheduled visits/services.

Cancellation for extended and/or holiday care requires 72 hours (3 days) notice.  If we do not receive notice as described, a cancellation fee is assessed based on the total fee for the care period reserved.

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